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Shipping, Returns and Guarantee

Shipping Times and  Rates

FREE SHIPPING in the US.  Currently we are only able to accept online orders to shipping addresses within the United States. To ensure the secure delivery of your order, Gleim the Jeweler does not ship orders to post office boxes. Gleim the Jeweler is able to accept post office box addresses for your billing needs. Please allow 4-5 business days. 
Express shipping is $50. Please allow 1-3 business days. All packages will be sent with adult signature required. Orders placed before 3:00PM EST Monday through Friday will be shipped on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available. Next-day delivery is not offered for watches or engraved items. 

Returns

Articles are accepted for credit or exchange in the U.S. when returned in saleable condition within 30 days, accompanied by a sales receipt. Kindly note that engraved or altered items are not returnable. Returns may be sent to GJ Inc.  Attn: Returns, 111 Stanford Shopping Center Palo Alto CA, 94304, or you may take your return to either of our retail stores.  When addressing a package for return, please take care not to write “jeweler” or “jewelry” on the outside of the packageContact us for a free shipping return label.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Our Guarantee to you.

If for any reason you are not happy with your online purchase please contact us and we will make arrangements to ship it back. Gleim Jewelers has been safely shipping jewelry since 1931.

We guarantee our products to be exactly as described and purchase diamonds from vendors that use the sustainable practices and the Kimberly Process.  Please feel free to reach out to us regarding any questions you may have.

If you have any questions, please contact us at 650 325–3533. We are available 9:00AM-6:00PM PST Monday-Friday and 9:00AM-6:00PM PST Saturday and Sunday.